I am a strategic designer and human centred design coach. I work with individuals and organisations to design human centred systems, services and experiences using human centred design. I specialise in enabling customer centric and design led organisations and experiences through coaching, workshop design and facilitation, strategic design and research.
About
This is where I pull together all the dispersed bits of my online professional life. You’ll find my phd thesis, a (mostly) up-to-date list of my publications, slides and videos of presentations I’ve done, and a few news blog type items. I’m a strategic designer and human centred design coach. I specialise in enabling design led…
Writing and speaking
Over the past 5 years I have been an invited and accepted speaker at more than 20 industry and academic conferences. I have also given a number of invited lectures, seminars and workshops for professional, academic and student groups. In addition, I have had more than 20 papers published in respected academic journals and conference proceedings.
Design thinking resources
There are a plethora of design thinking resources – academic literature and practical toolkits as well as articles, blog posts and videos. The purpose of this page at present is to provide a set of introductory resources to provide a grounding in the ideas and approaches of design thinking (and is still in development as…
