Author Archives: zaana
Designing our library future: be involved or be forgotten
What is the future of the Library? What is the future of the Librarian? These are questions we hear and see discussed ad nauseum at conferences, in blogs, in our tea rooms. In reality the ‘future library’ has already snuck in … Continue reading
Filed under design thinking, innovation, leadership, librarian profession, value
5 principles for getting buy in (for social media but mostly for anything)
I had the privilege of presenting at the recent ARK Group Australia Library 2.0 event where I was asked to share my experiences from CPA Australia for obtaining buy in to do 2.0 and social media type initiatives. In my role … Continue reading
Filed under engagement, innovation, leadership, social media, web 2.0
Using participatory design for redesigning organisations
I awoke to a beautiful morning in Melbourne today – perhaps Spring is finally on our doorstep and realised that in fact I was supposed to be in beautiful Spain today instead delivering a paper at the Information Seeking in … Continue reading
Choose your own adventure or sometimes adventure creeping up and choosing you
Over the past year I have been greatly inspired and in some cases quite envious of several people I have crossed paths or tweets with who have had the courage to quit their jobs to discover or rediscover that ‘thing’ … Continue reading
Designing workplaces conducive to work
In an episode of the US sitcom Better Off Ted a staff survey revealed low employee morale. To solve this, the director Veronica calls Linda, an employee, into her office and asks what would make the employees happy. Linda says … Continue reading
Filed under leadership, organisational culture, organisational design
Enterprise microblogging (part 3): the benefit of hindsight
Let’s do a quick recap: In Part 1 CPA Australia fell in love with Yammer (our chosen enterprise microblogging platform). Part 2 saw us identifying benefits we’ve experienced and in this final instalment, almost 18 months after implementation I share … Continue reading
Filed under enterprise 2.0, organisational learning, web 2.0
Enterprise microblogging (part 2): ‘all of us are smarter than any of us’
Quick recap: CPA Australia has approximately 450 employees in 16 offices across 11 countries serving upwards of 130 000 members. In part 1 we focused on my workplace love story of introducing the enterprise microblogging platform Yammer. This middle child … Continue reading
Filed under enterprise 2.0, organisational learning, web 2.0
Enterprise microblogging (part 1): A love story
Motivated by presenting our story at VALA2010 on Thursday (so this is a preview teaser!) – this post forms Part 1 in a 3 part series on the implementation of enterprise microblogging within my workplace. Part 2 and 3 will … Continue reading
Filed under enterprise 2.0, organisational learning, twitter, web 2.0
Overcoming the backlash of the backchannel
Many of us would remember the recent story of Danah Boyd who had a humiliating experience at the New York Web2.0 expo in late November. This resulted from the criticism and harsh comments displayed via the live Twitter stream at … Continue reading
Zaana Howard = PhD student, design thinking, service design, social learning, knowledge management, social innovation, sometime artist, (ex?) librarian = generalist
